Contact
Talk to a real human.
We answer every email, usually within a business day. Pick the inbox below that fits your question — it gets to the right person faster.
Where to write
Orders, returns, support
care@acenancy.com — replies inside 24 hours, often the same day. Include your order number if you have one.
Press & media
press@acenancy.com — for interviews, samples, or comment requests. Include outlet + deadline.
Partnerships & wholesale
partners@acenancy.com — for boutiques, gift shops, B2B inquiries, and event collaborations.
Privacy & legal
privacy@acenancy.com / legal@acenancy.com — data requests and contractual matters.
What to expect
Reply time, business days
Real people, no chatbots
Languages supported
Address
Ace Nancy / NCY Group, LLC
134 Wythe Avenue, Suite 4 Brooklyn, NY 11249 United States
We don't take walk-ins (the warehouse is unmarked, on purpose), but mail reaches us at this address.
Looking for self-serve answers? Most questions are covered on the FAQ page — shipping, sizing, warranty, materials, returns. If something's missing, email us; we add new questions weekly.